{"id":431,"date":"2010-04-08T10:44:15","date_gmt":"2010-04-08T10:44:15","guid":{"rendered":"http:\/\/ivelychko.com.ua\/?p=431"},"modified":"2011-09-29T10:46:25","modified_gmt":"2011-09-29T10:46:25","slug":"obshhie-standartyi-rabotyi-kts-mif-ili-realnost","status":"publish","type":"post","link":"https:\/\/ivelychko.com.ua\/uk\/obshhie-standartyi-rabotyi-kts-mif-ili-realnost\/","title":{"rendered":"\u041e\u0431\u0449\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0440\u0430\u0431\u043e\u0442\u044b \u041a\u0426 \u2013 \u043c\u0438\u0444 \u0438\u043b\u0438 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c?"},"content":{"rendered":"<p>\u041d\u0430 \u043a\u0430\u043a\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043e\u043f\u0438\u0440\u0430\u0442\u044c\u0441\u044f:<\/p>\n<div>\n<ul>\n<li>\u0412 \u0440\u0430\u0437\u043d\u044b\u0445 \u0441\u0442\u0440\u0430\u043d\u0430\u0445 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0442 \u0410\u0441\u0441\u043e\u0446\u0438\u0430\u0446\u0438\u0438 \u041a\u0426 \u0438\u043b\u0438 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0442 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0434\u043b\u044f \u0441\u0432\u043e\u0438\u0445 \u0441\u0442\u0440\u0430\u043d<\/li>\n<li>\u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f &#8211; COPC (Customer Operation Performance Center Inc., USA), 2005\u0433.<\/li>\n<li>COPC-2000 Customer Service Provider Gold Standard 4.3 (22 \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0445 \u0438 7 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u043e\u0432)<\/li>\n<\/ul>\n<\/div>\n<p>\u0411\u043e\u043b\u0435\u0435 \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u043e \u0441\u043c\u043e\u0442\u0440\u0438\u0442\u0435 \u0432 \u043f\u0440\u0435\u0437\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u043e\u043d\u043b\u0430\u0439\u043d:<\/p>\n<iframe loading=\"lazy\" src=\"https:\/\/www.slideshare.net\/slideshow\/embed_code\/9469670\" width=\"630\" height=\"511\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><br\/>\n","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430 \u043a\u0430\u043a\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043e\u043f\u0438\u0440\u0430\u0442\u044c\u0441\u044f: \u0412 \u0440\u0430\u0437\u043d\u044b\u0445 \u0441\u0442\u0440\u0430\u043d\u0430\u0445 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0442 \u0410\u0441\u0441\u043e\u0446\u0438\u0430\u0446\u0438\u0438 \u041a\u0426 \u0438\u043b\u0438 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0442 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0434\u043b\u044f \u0441\u0432\u043e\u0438\u0445 \u0441\u0442\u0440\u0430\u043d \u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f &#8211; COPC (Customer Operation Performance Center Inc., USA), 2005\u0433. COPC-2000 Customer Service Provider Gold Standard 4.3 (22 \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0445 \u0438 7 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u043e\u0432) \u0411\u043e\u043b\u0435\u0435 \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u043e \u0441\u043c\u043e\u0442\u0440\u0438\u0442\u0435 \u0432 \u043f\u0440\u0435\u0437\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u043e\u043d\u043b\u0430\u0439\u043d:<\/p>\n","protected":false},"author":1,"featured_media":400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,29],"tags":[30],"class_list":["post-431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-prezentatsii","tag-prezentatsii-2"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/ivelychko.com.ua\/wp-content\/uploads\/2011\/09\/Prezentatsii.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/comments?post=431"}],"version-history":[{"count":4,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/431\/revisions"}],"predecessor-version":[{"id":7133,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/431\/revisions\/7133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/media\/400"}],"wp:attachment":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/media?parent=431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/categories?post=431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/tags?post=431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}