{"id":6351,"date":"2019-11-30T22:37:24","date_gmt":"2019-11-30T20:37:24","guid":{"rendered":"https:\/\/ivelychko.com.ua\/?p=6351"},"modified":"2019-11-30T22:41:35","modified_gmt":"2019-11-30T20:41:35","slug":"ua-service-excellence-cockpit-ukraine-2019","status":"publish","type":"post","link":"https:\/\/ivelychko.com.ua\/uk\/ua-service-excellence-cockpit-ukraine-2019\/","title":{"rendered":"Service Excellence Cockpit Ukraine 2019"},"content":{"rendered":"\u0414\u043e \u0432\u0430\u0448\u043e\u0457 \u0443\u0432\u0430\u0433\u0438 &#8211; \u0437\u0432\u0456\u0442 \u0431\u0435\u043d\u0447\u043c\u0430\u0440\u043a\u0456\u043d\u0433\u043e\u0432\u043e\u0433\u043e \u0434\u043e\u0441\u043b\u0456\u0434\u0436\u0435\u043d\u043d\u044f \u0454\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u044c\u043a\u0438\u0445 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u043d\u0438\u0445 \u0446\u0435\u043d\u0442\u0440\u0456\u0432 Service Excellence Cockpit Ukraine 2019, \u0432\u0438\u043a\u043e\u043d\u0430\u043d\u0438\u0439 \u043d\u0430\u0448\u0438\u043c\u0438 \u0448\u0432\u0435\u0439\u0446\u0430\u0440\u0441\u044c\u043a\u0438\u043c\u0438 \u043a\u043e\u043b\u0435\u0433\u0430\u043c\u0438. \u041c\u043e\u0436\u043d\u0430 \u043f\u043e\u0434\u0438\u0432\u0438\u0442\u0438\u0441\u044c \u044f\u043a \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u0443, \u0442\u0430\u043a \u0456 \u0440\u043e\u0441\u0456\u0439\u0441\u044c\u043a\u0443 \u0432\u0435\u0440\u0441\u0456\u0457.<\/p>\n<p><a href=\"https:\/\/ivelychko.com.ua\/wp-content\/uploads\/2019\/11\/Report-2019_Ukraine.pdf\">Report 2019_Ukraine<\/a><\/p>\n<p><a href=\"https:\/\/ivelychko.com.ua\/wp-content\/uploads\/2019\/11\/Cockpit-2019-Ukr.pdf\">Cockpit 2019 Ukr<\/a>","protected":false},"excerpt":{"rendered":"<p>\u0414\u043e \u0432\u0430\u0448\u043e\u0457 \u0443\u0432\u0430\u0433\u0438 &#8211; \u0437\u0432\u0456\u0442 \u0431\u0435\u043d\u0447\u043c\u0430\u0440\u043a\u0456\u043d\u0433\u043e\u0432\u043e\u0433\u043e \u0434\u043e\u0441\u043b\u0456\u0434\u0436\u0435\u043d\u043d\u044f \u0454\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u044c\u043a\u0438\u0445 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u043d\u0438\u0445 \u0446\u0435\u043d\u0442\u0440\u0456\u0432 Service Excellence Cockpit Ukraine 2019, \u0432\u0438\u043a\u043e\u043d\u0430\u043d\u0438\u0439 \u043d\u0430\u0448\u0438\u043c\u0438 \u0448\u0432\u0435\u0439\u0446\u0430\u0440\u0441\u044c\u043a\u0438\u043c\u0438 \u043a\u043e\u043b\u0435\u0433\u0430\u043c\u0438. \u041c\u043e\u0436\u043d\u0430 \u043f\u043e\u0434\u0438\u0432\u0438\u0442\u0438\u0441\u044c \u044f\u043a \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u0443, \u0442\u0430\u043a \u0456 \u0440\u043e\u0441\u0456\u0439\u0441\u044c\u043a\u0443 \u0432\u0435\u0440\u0441\u0456\u0457.<\/p>\n","protected":false},"author":1,"featured_media":6102,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9,3],"tags":[1444,1446,1445],"class_list":["post-6351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-avtorskie-stati","category-issledovaniya","tag-service-excellence-cockpit-ukraine-2019","tag-ukrainian-contact-centers","tag-kontaktni-tsentri-v-ukrayini"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/ivelychko.com.ua\/wp-content\/uploads\/2018\/11\/off.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/6351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/comments?post=6351"}],"version-history":[{"count":2,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/6351\/revisions"}],"predecessor-version":[{"id":6355,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/posts\/6351\/revisions\/6355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/media\/6102"}],"wp:attachment":[{"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/media?parent=6351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/categories?post=6351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ivelychko.com.ua\/uk\/wp-json\/wp\/v2\/tags?post=6351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}